Worst comcast experience ever

Ok so I sent this message to a comcast customer service agent because I had easily one of my worst experiences with them ever. I am putting it here in hopes that someone will see it and wont have to go through the same problem.

"So I just wanted to let you know that the internet is on now and I am satisfied with the speed, but I have to tell you that this whole experience has been a nightmare. When I tried to connect for the first time last night I was not able to activate my modem and I cannot explain the horror and frustration that whipped through my head. If it had only been one thing it would not have been a problem but it was everything added up every step being slowed down by problem after problem.

It started on the 16th or 17th when I tried to sign up for internet that it all began. I started by doing everything online but when I realized that my only option online was to have a technician come out I decided to stop that and call in. To be honest I expected a 15 minute call maybe a bit more, THE CALL LASTED 30MINS, I am not exaggerating it literally took 30mins. Every time the person asked me a question he would go umm... ummm... let me put you on hold. I understand it was probably his first day and thats fine and truth be told, this didn't bother me that much at the time, but as this whole thing has happened the way it has I can only add this in as part of the problem. So he explained that I could skip the technician if I go to the store and picked up the modem and I asked him specifically if I could go to any Comcast thing to pick it up. I was heading to Olympia that night anyways and stopped by the Kiosk in the mall and they said that they couldn't give me the modem. So I get it, its not one of the stores, but why wouldn't I be able to pick it up there. Its still Comcast and they have modems there, but fine no big deal I would just do it on my lunch the next day. Of course there was a long line, but truthfully it went by pretty quickly. The problem came when i talked to the cashier or whatever they said that the guy on the phone that signed me up had signed me up for the economy package instead of the promotional 15down 3up package that I had asked for, and that he had confirmed at first. So this took an extra 5 minutes, but no big deal. I do remember that before I left, I asked him if everything had been setup on Comcast's end so that i could literally plug in and go. He of course assured me that it was ok.

I knew I would be gone all weekend and wouldnt get a chance to set it up until Sunday night. Sunday night rolls around, I am already a little frustrated because the move took longer then it should have and its actually a little late, but I am excited to hook everything up and play some video games or instant stream something on netflix. I plug it in, and realize quickly something is wrong because the modem isn't going all the way through the cycle. I spend the next 2 hours doing everything I can on my end, trying to get the internet to work. I powercycle 3-4 times, the modem and the pc that is plugged into it. I completely unplug everything and start over, I spend 45+ minutes scouring the internet for any answers possible looking up any solution on the modem side or the computer side that I could fix. I am posting on forums anything. Finally i need to get to bed so I decide to just leave it plugged in and hope it is fixed in the morning. Morning rolls around and still the same problem. its stopping at the DS led I do one more power cycle then unplug it. At this point I am almost positive this is something on your end but I am willing to except I may have messed up somewhere. So when I get to work that day (Monday Nov. 22nd) I figure I will try to contact someone and have them verify that everything was working on your end. Let me stop my train of thought and say that the live chat is convenient but those pre-manufactured phrases added to the frustration every time. When I ask a simple question and I get texted 3 manufactured statements that do not involve my question it drives me nuts and seems really really fake. But I talked to the person and they did all they could do on their end, without more information from me (modem info, mac address, etc), and I just wanted to make sure that everything was ok on your end.

When I get home from work a little early because of the snow I am ready to tackle this again and I am excited that everything should be fixed. Low and behold it still didnt work. So I jumped on the live chat again on a neighbors open network so I could try to fix this problem. I end up talking to a person that asks for all my modem info so that they can "Provision" it. They provision it and try to reboot it but obviously they cant do that, but the technician assures me that everything will be ok. I power cycle it doesnt work. He tells me to wait an hour and it will be fine. I ask him to verify that it will be ok and he assures me it will work. I tell him that I have had this problem all day and I am getting frustrated he says wait an hour and it will work "I guarantee it". So I log off I wait an hour and try it, yet it doesnt work. So I try again to talk to the live chat person and they ask all the same questions. I explain they are the 3rd person I had talked to about this and what the last technician had told me and what information he had asked for. After about 10 minutes he directs me to call in because its a self install. I call in and I talk to the lady. She seems nice, she seems to be well informed. She asks for all the same information to verify. She tells me she is going to try to provision it and reboot, but she cant communicate with the modem. We try a power-cycle, and it doesn't work. This is when she tells me that I will have to have a technician come out and that i might be something on comcasts end. Truth is this is when I start to get mad. I ask why I have to wait a couple days to get the internet that I am currently paying for and pay for a technician when it is clearly something on your end. Of course shortly after this I send out the email to you, and I have to wait a couple more days to have a technician come out and fix the problem that is now clearly not my fault which is understandable to a certain extent because its a holiday weekend.

So Saturday roles around, I am of waiting for him to show up, and I have a couple of errands to run and its my families Thanksgiving and it is getting close to noon. I finally have to run out real quick leaving my girlfriend to deal with everything. I get home and he is there about 15 minutes after noon, but that's not a huge deal, just another miss step in this experience. After he sets everything up and it looks like it is going to work he asks if I can test it out real quick, but unfortunately an unforeseen event rendered my laptop useless and we had to get on the road. So it couldn't be tested but it looked like it would work being that all the lights were lighting up now. So when I get home late that night you can imagine how excited i am to finally jump on my own internet, play my video games, watch my online movies, etc. I get home and of course it doesnt work. It seems like it would work but for whatever reason it wont activate the modem. I power cycle a couple times, I plug and unplug a couple of things and finally I jump on with one technician. The first thing they ask me is how I am doing? I explain that i am extremely frustrated and I need to get this working, and her instant replay is "I am glad you are doing fine". So at this point I am panicking that another day off is going to go by without me being able to do anything online and it is taking literally all of my will power to not just shatter the modem. I know it sounds insane to be so frustrated by the lack of internet for a week, but you must understand, I do everything online, I play video games, I pay bills online, I watch videos online, I shop online, and this is the only place I go to get information, banking, news etc. I finally talk to a technician who reboots my modem and fixes the internet. I can tell you that I felt a huge sigh of relief when it happened, and its a very solid connection. I am extremely happy with the internet itself, but everything that led up to it was just a nightmare.

I will tell you the truth, the worst part about this experience is how confident everyone was that their fix was going to solve the problem, I was assured multiple times that everyone was fixing my internet, with no success. I knew from the beginning that it was something on your end and yet no one could figure out the problem. The technician that came over took like 5mins at tops to fix the problem and explained that the problem was that after a person cancels their cable/internet/phone it stays on for 30 days and after 30 days without a call it all gets cut off. This should have been fixed the day that I signed up for the internet!! The day I signed up and the day that I asked the store person if everything was fine on your end. Someone should have looked at a map and said, "Oh wait his internet is cut off, and the filter is not right, etc" yet it took a week to figure out the problem and to get someone in here to fix it. It was a five minute job that someone should have been able to come over at anytime do the thing real quick which would allow me to sign onto the internet. This should have not needed to be scheduled this should have not cost anyone anything and this should have been fixed day 1.

I have been a comcast customer on and off for 10+ years, while living in 2 states at about 6 apartments, under either my name or a mix of roommates names. I have always been happy with my service. I have never had any real problems that were not fixed almost instantly. I have done self installs multiple times and I have had technicians come out free of charge to do the install. And every time I have been satisfied. Not once have I really ever considered going with a different service or different company because it just seemed easier to go with a company that I trusted. But I have to be honest, I will stick with Comcast for the next 6 months maybe longer, maybe even until i end up moving out of this apartment but after that, I dont know if I can truly consider going with you guys again. This experience has been such a negative one that I dont know if I can ever go through it again, or risk going through it again. I know this is a long message and i do apologize for that, but I felt it needed to be said. I know everyone always says this but I dont usually write these kinds of messages I just cannot go without explaining the pure frustration and anger I felt towards this whole experience. I hope this message goes to the right people and they can see how annoying this was and you guys can fix whatever it is that you need to fix to make sure nothing like this never happens again. It was a nightmare and possibly the worst customer service experience of my life. Please take time to read this and make sure no other customer has to jump through so many loops to get something simple like the internet.

Said customer"

Thanks everyone.

Criminal

So recently I bought 2 of the 4 book criminal series. A series that I started a couple months back and was excited to get one step closer to finishing. The series is by Author Ed Brubaker. A man who is quickly becoming one of my favorite authors. And as much as I love his mainstream work he has done with Batman and Daredevil I love more his side vertigo projects including sleeper and incognito.

Criminal
























This is an ongoing series that appears to have at least 2 more issues or books coming out. The first two Coward and Lawless are two of my favorite books and will go down in history as two of my favorite books ever. The other are good but not great. I started reading the series a little while ago when I found them at the library. They had the first too on shelf and I ran through those pretty quickly. Then I started to search amazon and realized that this was an ongoing series so I searched at the library for the next two and found out that they had like 3 copies of bad night and non of the dead and the dying so I knew what that meant... it meant I was going to have to buy the other two. When I found them at borders it was not a question of how much as much of how many should i buy. long story short bought the last two and checked out the first two.

As I reread the Coward and Lawless I started to see something different about these books. A small thread that ran through the first two books, small connections and references that had not noticed the first time through. So I was equally excited about reading the dead and the dying. It did not disappoint. Again you can see the small thread leading through all the stories. And so it did through Bad night. The cool thing about this series and Mr. Brubaker as a whole is that he has a very distinctive Noir style that is not forced down your throat but massaged into the story as it should be. Its not the basic Film Noir detective story but rather has the grittiness and feel of a Noir. This was always very cool too me and kept me interested in reading more. The stories are always fun and very engaging and the writing and drawing styles alike are great. I would suggest this series to anyone interested in comics but it is definitely aimed at adults, no kids allowed.

I am more excited to talk to Ed brubaker at the emerald city comicon next week. I hope he is willing to sign my book and take a picture. Plus I hope he is as chill as I can imagine.

Saw this one yesterday in 3d. From what I have been hearing not too many people have been enjoying this flick for this that or the other reason. But I will honestly say that I really enjoyed this. I wouldn't say that it was one of my favorite films, hell I wouldn't even say that it was one of my favorite Tim Burton flicks but it was damn enjoyable. The story was different but interesting from start to finish. The acting as usually was pretty damn cool. The visuals were fun as hell. And as always it had that nice little dark side that Tim Burton is known for. I thoroughly enjoyed the retailing of this classic story, the best thing is that it was not the same as any of the other stories before so it gave it gave them a bit of freedom with the story.


The Good:
- Graphics were amazing
- The cheshire cat
- Johnny Depp: Mr. Depp played an awesome Madd Hatter
- All the other actors all played their parts very well and made for an enjoyable movie
- Classic Tim Burton
The Bad:
- The 3d was very unnecessary and I can only imagine would have been just as good in 2d. I would have loved to see this movie actually made in 3d vs. being rendered in 3d afterwords.
- Because it was made by Disney it showed some similarities to Narnia
- The white queen was a bit corny but I feel this was done on purpose and she was still very good.

Overall I would suggest this for anyone who enjoys Tim Burton's movies and anyone who enjoys Alice in Wonderland. The movie was just good. I will say that I would like to see Tim Burton stretch his wings a bit. This is kind of a side track but the man has a great talent and has many great skill but has allowed himself to become a one trick pony. All of his movies are dark, most of his movies have Johnny Depp and Whats her name in it... But damnit I still enjoy his stuff.

Damn this was a busy week and I have actually watched a couple flicks for the first time in a while... I have been listening to the smodcast for a bit recently and started to get a little excited for this movie and hell look at the cast and the director... I had heard it was a buddy cop comedy but the reviews I read were pretty lousy so I didnt know what to think when going into it... But I have to say I was pleasantly surprised the movie was not only hilarious but was actually pretty cool... From the moment it started to the final seconds of the film I was laughing the whole time and enjoying myself... there were some corny parts and some jokes that were a little forced but the movie was hilarious the best part about the movie is that it reminded me of the classic buddy cop style movies i.e. lethal weapon, die hard, Beverly Hills cop, etc. So much so I am currently watching Lethal weapon 1 to get more of that. I would suggest this movie for anyone who enjoyed cop movies from the past and anyone who enjoys funny action flicks. The jokes were good the combo of Bruce and Tracy was hilarious and even all the side characters were great. If I was going to rate this I would give it a 8/10 for fun alone...

You Tube!!!

Ok so I am a man who loves Youtube and what they have become and I love the service they provide. Hell I would never imagined that I could watch Leroy Jenkins a million times over on one site. The site is just amazing. But one trait has started to become prevelant and annoying. For whatever reason every time SNL or someone puts out a funny video or a classic music video these stupid kids think they can do it just as good. I dont know why kids have video cameras to start with but why do they think I want to watch them remake one of my favorite SNL digital shorts.
This became more noticeable to me when I was on the Interweb searching for a digital short called letters to my sister. This was one of the earlier digital shorts staring Bill Hader, Andy Sandberg, Kristen Wiig, and guest star Shia LaBeouf. This video is so freakin Hilarious. But for whatever reason if you search for it on Youtube you will find like 200 videos and they are either complete remakes or they have some Douche bag kid editing themselves into it... Either way its annoying and frustrating. I dont know why every kid wants to make a video of themselves and put it online. I dont want to see some stupid kid with a video camera remake my favorite videos who would. Dont get me wrong now if you want to jump online and do something completely original and make it funny or so awkward that its funny go for it...
Like the starwars kid I loved the starwars kid... . A video that is so sad that its hilarious. This kind of stuff I want to see. But some kid remaking something that was already funny there is no art in that, I dont need that stuff in my life. And I cant count the times that I have jumped on youtube to watch this kid do his thing...

David Elsewhere the kid in the orange shirt:
http://www.youtube.com/watch?v=EcUF3vGgwNc
http://www.youtube.com/watch?v=MiLK7S2fXqQ

and hell while looking for David Elsewhere I found these kids:
http://www.youtube.com/watch?v=-HkFK_wTss0

This is impressive. This is what I want to see not some stupid kids trying to make a music video to some song and just looking the fool. I am tired of that shit. I say we stand up against it. I say we fight. We bring the war to the streets and protest. I SAY GIVE ME GOOD YOUTUBE VIDEOS OR GIVE ME DEATH. No more stupid punk ass kids showing the world how sad and uncreative they are. The only sad people that should be on the internet better be fat and trying to do something only skinny kids should be doing. No more stunner shade videos. No more kids trying to be cool. No more douche bags using video cameras their parents bought them to remake things that are funny. I Say Be Creative, Be Insightful, Be inventive. OR GET OFF THE WEB!!!!

Wolfman

I remember the first preview I saw of this film and I was damn excited to watch it. Then came the push back on the release... fear quickly overcame me and i was worried that the studio may have seen something in the movie that was not worth watching or that scared them. Because in the movie theater business everyone knows that February-April is the crap releases of film. Every once in a while you get a gem but as a whole you see movies that dont fit into the summer or Christmas releases. For example check out the movies that have come out since January... Day Breakers, Leap Year, Youth in Revolt, The Book of Eli, Legion, Tooth Fairy, Edge of Darkness, Percy Jackson, Cop Out, The Crazies, etc. These movies are not necessarily bad but are not all star movies. So the movie came out and i hesitated to watch it, my worst fears were already being confirmed though. As employees came and went to the movie and I did not hear one good thing come from it I was desperately worried.

So Saturday rolls around and i happen to have the day off so we decide to watch this movie. The film started out pretty slow and the distractions of people talking behind me was not the most frustrating part of the first half of the movie. Besides being slow the story was convoluted and pretty strange. But i was still holding out a little hope, then all of a sudden there was it was my gleam of hope, when you see the man transform into a werewolf for the first time, it looked very smooth and very clean, and sadly was literally the best part of the movie. As the man finishes his transformation the wolf that rises does not strike fear into my heart but laughter into my belly, because the wolf that rises is very similar to a wolf of many years past... I remember saying to myself, "wait is that a fucking teen wolf??" And sadly even though it looked identical to a werewolf from a low budget comedy of the 80's it was not in a sports jersy shooting hoops but rather was howling at the moon doing its best to be menacing. Even now I am struck with the realization that this is what the studio saw, this is the reason it got pushed back to the lower class season of movies. After this sad pathetic attempt at making a werewolf I was completely drawn out of the movie and found my self nodding off and laughing more then engaging in the film. When the end finally came I left that theater as quick as possible ready for cleansing my eyes and mind of that painful eye rape.

Overall I was really really excited for this movie after the first trailer, and when the posters came my excitement continued. I noticed my feelings turning a bit when the standee came out and it was cheap and pretty uninteresting, but I still held out hope. And even though my fellow employees warned me of what was to come I still held out some hope. But yet it was not worth the time. The film was bad. The only good thing that came from it was the transformation. The story was terrible and honestly a bit predictable. The makeup was just horrific and this coming from the day and age where you see amazing things happening on screen. I would suggest no one to watch this movie, maybe renter just out of morbid curiosity but nothing good came of it.

Sne@Ky

Crazy Heart

I have been looking forward to this flick ever since I heard about it. I remember putting up the poster so I can start to promote it, but quickly I realized it probably wouldn't make its way to the big screen at most theaters. I was surprised and excited to see the bookings for it and ready to watch. The film was pretty damn good. The best performance was done by Jeff Bridges, in fact I am quite happy and shocked by his performance. His nomination was well deserved and I hope he actually wins something. The story was amazing and hell the music was actually really good. I am not much of a country nut but I do love that old school rock-a-billie country that has a strong influence of jazz in it. The other performances were not too bad either. I did not even realize Colin Ferrel was involved in this film till he showed up and he did a great job. His only flaw was that he struggled with his accent at times, but I give him a thumbs up because he is doing a thick Texan accent when he is actually Irish, much respect. I always struggle with Maggie Gyllenhaal because she is a good enough actress but she is very fucking weird looking and kind of strange, and sometimes I really struggle with her acting. I dont know why I struggle with her but as a whole her role was nothing special to me. I could have done without it or with a better actress. But either way I would highly suggest this movie for people who like indie biopic films. The movie was very good and very well acted. I enjoyed the characters, the music, and the story. If this movie shows up around you should go check it out. My next review will be Hurt Locker. Keep an eye out for it.